1. How long does shipping take?

Shipping times may vary depending on your location and the shipping method you choose during checkout. We provide estimated delivery times at checkout to give you an idea of when to expect your package.

2. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our Refund Policy for more details.

3. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. Do you ship internationally?

Yes, we do ship internationally. However, there may be specific states or countries where we are unable to deliver due to logistical constraints. If you have any concerns about delivery to your location, please reach out to our customer support team, and we'll be happy to assist you.

5. How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and get a better idea of when it will arrive.

6. What should I do if I receive a damaged or defective item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Refer to our Refund Policy for more information.

7. Can I return sale items or gift cards?

Unfortunately, we cannot accept returns on sale items or gift cards.

8. How long does it take to process a refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@truwomen.co.nz.

9. What is your contact information?

If you have any other questions or need further assistance, you can contact us at:

Trade name: TRU | The Real You

Phone number: 02102380231

Email: hello@truwomen.co.nz

Physical address: 12 Hawthorne Drive, Frankton