Shipping policy
At 'Tru,' we want to make sure your shopping experience is as smooth as possible. To help you understand our shipping process, here are some important details:
Carriers and Services:
We partner with reliable carriers to ensure your order reaches you securely and on time. Our primary shipping services include NZ Post, Fedex and DHL for shipping. We're committed to providing you with flexible options to suit your needs.
Handling Time:
Once you've placed your order, our team works diligently to prepare it for shipment. The typical handling time between order placement and shipment is 1-2 business days, excluding weekends and holidays. This ensures that your order is carefully packed and ready to go.
Order Placement Time:
To ensure your order is processed as quickly as possible, we recommend placing orders before Friday 1:00 PM local time. Orders received after this time may be processed on the following business day.
Delivery Destinations:
We love serving our customers far and wide, but there are a few places we can't deliver to. Unfortunately, we do not deliver to P.O. boxes, so please provide a physical address for shipping. Additionally, there may be specific states or countries where we are unable to deliver due to logistical constraints. If you have any concerns about delivery to your location, please reach out to our customer support team, and we'll be happy to assist you.
Tracking Your Order:
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and get a better idea of when it will arrive.
Estimated Delivery Times:
The estimated delivery time for your order may vary depending on your location and the shipping method you choose during checkout. We provide estimated delivery times at checkout to give you an idea of when to expect your package.
We want your 'Tru' experience to be hassle-free, so if you have any questions or concerns about shipping, please don't hesitate to contact our friendly customer support team. We're here to assist you in any way we can.
Thank you for choosing 'Tru' for your activewear needs. We look forward to serving you with style and authenticity!
Carriers and Services:
We partner with reliable carriers to ensure your order reaches you securely and on time. Our primary shipping services include NZ Post, Fedex and DHL for shipping. We're committed to providing you with flexible options to suit your needs.
Handling Time:
Once you've placed your order, our team works diligently to prepare it for shipment. The typical handling time between order placement and shipment is 1-2 business days, excluding weekends and holidays. This ensures that your order is carefully packed and ready to go.
Order Placement Time:
To ensure your order is processed as quickly as possible, we recommend placing orders before Friday 1:00 PM local time. Orders received after this time may be processed on the following business day.
Delivery Destinations:
We love serving our customers far and wide, but there are a few places we can't deliver to. Unfortunately, we do not deliver to P.O. boxes, so please provide a physical address for shipping. Additionally, there may be specific states or countries where we are unable to deliver due to logistical constraints. If you have any concerns about delivery to your location, please reach out to our customer support team, and we'll be happy to assist you.
Tracking Your Order:
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and get a better idea of when it will arrive.
Estimated Delivery Times:
The estimated delivery time for your order may vary depending on your location and the shipping method you choose during checkout. We provide estimated delivery times at checkout to give you an idea of when to expect your package.
We want your 'Tru' experience to be hassle-free, so if you have any questions or concerns about shipping, please don't hesitate to contact our friendly customer support team. We're here to assist you in any way we can.
Thank you for choosing 'Tru' for your activewear needs. We look forward to serving you with style and authenticity!